The BH Experience Leader wakes up each day thinking about how to elevate the experience of the BH team and BH customers. This position exists to create a company culture that attracts A-Players, retains them once they become stunning colleagues and ensures they create an Excellent customer experience.
Outcomes:
Create initiatives that foster an electric company culture.
Attend all senior leadership meetings to give perspective/feedback that innovates the BH business.
Ensure that open positions are filled with A-Players within 60 days of an open position.
Ensure each location has a list of potential candidates for all positions
Ensure that we reach and maintain 90% AVID scores with 90% saying they would refer BH
Ensure that we reach and maintain 90% retention of BH Team Members, with 90% Net Promotor Score
Accountable for all surveys and to drive results to reach goals
Accountable for Performance Process (quarterly reviews)
Accountable for the onboard process
Maintain employee benefits plans of 401k and health insurance
Competencies:
Willingness to learn position specific software.
Professional Dress
Character Traits:
Buy in to the BH culture of values, Why, & vision are foundational to success. Traits that succeed at BH include a “Do it Now” attitude, an attraction to meaningful work & meaningful relationships through radical truth & radical transparency, strong work ethic, positive thinking, smart, and high character.
BH Cores Values:
We Care More
Help Each Other
Make Decisions Quickly
Create Raving Fans
Don’t Make Excuses
Innovate + Change
BH Why:To impact lives by building great homes with and FOR amazing people.
