Frequently Asked Questions

Where do you build?

Check out our “Need Land” page to see a map of all the states and counties that we are currently building in! 

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What should we expect at the initial meeting?

During this appointment, we will help you pick the plan that best suits your wants and needs. Over half of our clients enter into a purchase agreement at this meeting. You will also have the option to tour our Design Studio, see existing homes, & gather any additional information you may need.

Ready to make an appointment? Submit a contact form by clicking the learn more button below! 

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Should we purchase property before or after the home is purchased?

Either is fine! It’s a common misconception that you are required to purchase property before you come to see an “on your lot” builder. But we can help you search for and purchase property if you do not have it before purchasing a Brown Haven home. We have Land Specialists with extensive knowledge and experience of the areas that we build in. Once property is located we will make sure that your home is placed properly on your property.  


What makes Brown Haven Homes different compared to other custom homebuilders?

Our owner, John Allen, is sincere about ensuring our company vision of providing the best customer service, including:  

  • Price Promise
  • Design Studios
  • Expectation Setting
  • Experience 
  • Licenses and Insurance
  • Warranties

We believe that building a Brown Haven Home is simply the right choice!  

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How does the building process work? What can I Expect?

You will: 

Choose a plan that suits your wants and needs

Approve a purchase agreement and lock in your pricing

Secure a home site and discuss the evaluation of your home site

Line up your financing details

Make selections from our luxury included features and finishes

Attend a Design Authorization meeting to confirm all the details 

Attend a Pre-Construction meeting where you will meet with your local office General Manager 


For more details check out our What to Expect Book by clicking the learn more link below.

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What does the base price of the home include?

At Brown Haven Homes, we offer two levels that provide you with your preferred starting point. We believe in being as transparent as possible, which is why we provide a side-by-side comparison of what is included in each level. Check out our comparison chart by clicking the learn more link below!  

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What is the time frame of the build?

Quality is always our main priority; therefore, we calculate the build time at a minimum of 6 months. Once we evaluate the details of your home and home site, we will provide you with a start date and completion date. Typically, the build time is 8 months from start to finish, including financing. On occasion, there are circumstances (i.e. financing, final approvals, weather) that can alter the timeline, but we will provide clear communication and support throughout the entire process. 


How long has Brown Haven Homes been in business?

Brown Haven Homes has been in business since 2005.  Visit "Our Story" Page to see how we got started! 

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Does your pricing on the website reflect site improvements?

No, pricing does not reflect site improvements. However, as a turn-key builder, we will take care of all your property preparation needs. We submit an estimate at time of your initial meeting that covers the general bases of construction and preparation costs. Following that meeting, our top priority is to get out to your property and replace that estimate with a final fixed price. 


How does a new home construction loan work?  

A New Home Construction loan, also known as a Construction-to-Permanent Loan, is a type of loan that allows you to borrow from the bank to pay for the construction of your new home. They are very common and provide greater opportunities than most other types of loans. Our preferred lenders offer competitive interest rates, and operate with promptness and clear communication. It is a common misconception that you must sell your current home in order to fund your new one. We highly recommend speaking with one of our preferred lenders so that they can talk you through your financial possibilities. 


How do you handle price changes? Are there any additional costs incurred throughout the build?

We are a fixed-price builder! Brown Haven provides a price promise, which means when the final contract is executed your price will not change.


How customizable are your plans?

Our plans have been architecturally drafted and structurally engineered with low maintenance and high efficiency in mind. Our goal is to provide homes that are practical and comfortable, offering different styles and a striking appeal. When you choose one of our plans, we can guarantee that each aspect of the home is reviewed with you in mind so as to deliver the best quality home when possible. We will consider making personalized changes to our plans, but only if the changes will not adversely affect the overall home.   

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What kind of warranty programs do you offer?

You are covered with a whole-home warranty for 1 year after you receive your Certificate of Occupancy. Additionally, you are covered for another 7 years structurally, and the majority of products we use to build your home carry warranties, as well. 

Our Warranty Department is home to the best technicians in the field. You will be provided with a communication portal called Buildertrend that allows you to submit any possible warranty issues. 


Do you insure the build? Do we need additional insurance?

We provide Builders Risk insurance. We do recommend, with your best interests in mind, that you take out an additional liability policy. We require our trade partners to provide proof of all licensing and insurance as well.


Do you sell spec homes or have model homes for us to view or walk through?

We have existing homes available to tour. We also offer move-in ready homes in certain areas. Check out the learn more link below to see a list of our current move-in ready homes. 

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Hi, I'm Kelsie!
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